TS
Thandani S
1 reviews | Active since Jun 2022
26 Jan 2026, 17:40
I’m so disappointed in your services, I returned an item I bought in store on the 10/01/2026, I have been following up but to date I haven’t received back my money
I’m so disappointed in your services, I returned an item I bought in store on the 10/01/2026, I have been following up but to date I haven’t received back my money. I regret even supporting you further by buying more stationary from you. You are a very unprofessional organisation that isn’t ethical. I will never support you again and I will make it my life’s mission to let everyone I know about your business conduct.
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Replies (2)
Waltons Stationery's replyOfficial
27 Jan 2026, 12:06 Dear Thandani,
Thank you for bringing this matter to our attention regarding your in-store return from 10 January. We sincerely apologise for the lack of refund despite your follow-up attempts.
We have logged a priority ticket regarding your outstanding refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply27 Jan 2026, 12:06
Official
Dear Thandani,
Thank you for bringing this matter to our attention regarding your in-store return from 10 January. We sincerely apologise for the lack of refund despite your follow-up attempts.
We have logged a priority ticket regarding your outstanding refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
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Thandani S's updateReviewer Update
02 Feb 2026, 11:53Hi All
I would like to confirm that Sanette from Waltons and the rest of her team responded to my complaint and resolved the issue of the refund. I received my refund in full the same day and I am happy. I am also grateful for the apology and token of apology I received from them. I will be using them again.
I would like to confirm that Sanette from Waltons and the rest of her team responded to my complaint and resolved the issue of the refund. I received my refund in full the same day and I am happy. I am also grateful for the apology and token of apology I received from them. I will be using them again.
TS
Thandani S's update02 Feb 2026, 11:53
Reviewer Update
Hi All
I would like to confirm that Sanette from Waltons and the rest of her team responded to my complaint and resolved the issue of the refund. I received my refund in full the same day and I am happy. I am also grateful for the apology and token of apology I received from them. I will be using them again.
I would like to confirm that Sanette from Waltons and the rest of her team responded to my complaint and resolved the issue of the refund. I received my refund in full the same day and I am happy. I am also grateful for the apology and token of apology I received from them. I will be using them again.