I'm just tired of poor service in this country

I'm just tired of poor service in this country. Order #*** placed on 03/01/21, waited a few days as was expected delivery to be quick, called on the 07/01/21 to check status as still no tracking number, the lady responded "You dont have a tracking number as there is no stock", Firstly I asked why wasn't I notified, no response, then I asked when will they be getting stock, response "probably by the 15/01/21", told her this is very poor, please can we cancel this order, she said sure will do, its now the 14th and still nothing has been actioned.