I'm disappointed with the service

On the 5th of January I orderd and paid for my daughter's stationery and sent correct delivery address for them to deliver to me called them and emailed them however no one got back to me called again on the 13th and was assured that the stationery was to be delivered on the 15th which was yesterday however that did not happen and no1 has bothered to update me if they had a problem delivering to me been also trying this morning and their lines are not being answered, I must say I'm very unhappy with the service I'm currently receiving from them and it's the first time I've ever had any problems with waltons I'm really disappointed coz they are the store I trust when it comes to my daughter's stationery