I HAVE NOT RECEIVED SECOND STATIONERY BOX IN MY ORDER

I ordered stationery online (ORD137983). I went in-store at Woodmead yesterday to follow-up on my order status because the website does not even update - it just reads PROCESSING. I managed to get one child's stationery box but not the 2nd child's box, yet I only placed one order for both kids. Now I have been trying to call the store after one of the store assistant promised to call me with an update - I am yet to receive any word. When I call, someone picks up the phone but does not speak - just puts it on the side. Dealing with such poor service especially after taking my money is diabolical! THIS IS NOT OK! DELIVER ON YOUR PROMISE! Someone needs to contact me ASAP