Horrible Service

Walton's online service is beyond disappointing. I have been on the line trying to get feedback the whole morning. It is now 2 oclock and I am getting n. tangible feedback while their ETA on the website said 2-5 days, today is the 5th day and there has been no communication from them regarding the delivery of my kids stationery. This order was placed on the 5th of January due to the ETA being stated as 5 days otherwise I would have just gone and left my list at Woodmead Waltons who has very efficient consultants.

This is the first time and definately the last using the online service as the service is so poor. Lorraine from the call centre has been promising to call me back since morning and later gave me her supervisor's details, Suzie who I have tried to reach about 10 times with her line just ringing with no response.

All I want is my money back so I can go to other Waltons shops that can put together my order in less than 3 hrs which Walton's online has not been able to achieve in 5 days. Why charge me for 2-5 days delivery if you know you cannot deliver. This is ridiculous.