Horrible service by Ntombi, Maggie both in the telesure branch and Lovemore at the Head office

Horrible service from the WALTONS express operating at Auto&General park(TELESURE ) 20/12/2019 I was assisted by NTOMBI who's the cashier at the store and after realizing that she gave me wrong items I returned them and she told me she will request a refund from the head office because she can't do it with her system, she also explained that the head office is closed and will reopen on the 6th of January 2020 so I will receive my refund 3 days after that which was supposed to be on the 9th. On the 6th I went to the store to remind NTOMBI to request my refund and she said that it was done by her colleague named MAGGIE who operates from the store room and who is actually the one who is supposed to request it and I will receive my funds after 3 days which was supposed to be the 9th of January 2020. 10/01/2020 There was no funds I had received so i went back to NTOMBI only to find her on the Phone with Maggie and she told MAGGIE that I just walked in so she must speak to me, MAGGIE said "I'm sorry your refund is taking long I was actually suggesting to NTOMBI that we give you your money from our pockets" I refused and I even asked her what will happen to the money that's supposed to be paid back into my bank account? She said that the person who was supposed to refund me the money from the Head office told her that he only did the payment on the 9th and I will get the money in 3days. 16/01/2020 I went to the store room to enquire because I haven't received anything from WALTONS . When I got there she was very rude and told me to wait whilst she calls the head office, She spoke to a guy Named LOVEMORE who asked if I don't have a credit card and said he OVERLOOKED MY REFUND, he told MAGGIE to tell me that I will get my money the following day which was the 17th of January 2020, today its the 18th of January 2020 almost a month after my purchase and I haven't received my money back from WALTONS.