1 reviews | Active since Apr 2015
Horrible service
This was now my second online order on the Waltons website and both times I had to phone them to find out why my order was taking more than 9 days after receipt of payment was sent back to me from them. I find this absolutely unacceptable as I get the feeling that they have NO idea what orders are supposed to be delivered when.<br> I phoned today and now suddenly they will be delivering tomorrow after they wanted me to AGAIN send Proof of payment through. I had to explain that they already acknowledged that they received payment a day after the EFT was done and POP sent through to their E-Mail address.<br> I have no time for this attitude of \leave it until the customer complains"attitude that I have now received on two occasions. Needless to say after this delivery"
Thank you for bringing to our attention the unsatisfactory service you received when you placed an online order.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We sincerely apologize for any frustration this may have caused, and assure you that your custom is valuable to us.
Bidvest Waltons
Customercare ***
Thank you for bringing to our attention the unsatisfactory service you received when you placed an online order.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We sincerely apologize for any frustration this may have caused, and assure you that your custom is valuable to us.
Bidvest Waltons
Customercare ***