Horrible customer service and returns experience

I placed a back to school online order on 11 January and when it was delivered to the store in Newmarket Mall, I logged a return on 23 January as it did not make school openings and I subsequently bought all the stationery in-store.

I was firstly told by the store that I need to take the box home and it will be collected from there, when I called Waltons I was told that I need to take the box back to the store which is 20km's away from me, so you guys wasted my time and petrol.

When I went to the door, I was sent from pillar to post by the staff who had no idea how to process a return and could'nt do anything until "Sue" was back on the Monday. I was told to leave the box at the door.

That was one month ago. Since then I have called no less than 5 times to follow up on my return. I have spoken to Nadir, Mitekani who I sent my bank confirmation to over two weeks ago to process my refund and most recently Khetiwe and to my shock, I am being told that my return is still sitting at the Newmarket door over a month later with no sound explanation from no one to explain why it hasn't been collected.

In all of this, not once has anyone from your business had the professional courtesy to pick up the phone and give me an update, I have had to pick up the phone each time to follow up and be told no one know why my order has not been collected.

Your customer service is in the gutter and you should be ashamed of the lack of professional from a firm your size.

Please process my refund immediately, I want nothing more to do with your brand. If I have not received a concrete response to this mess you guys have created by end of business today, I will be taking my complaint to the Ombuds.