DH
Donna-Lee Hunter
1 reviews | Active since Dec 2025
27 Dec 2025, 10:23
Horrible Customer Service
I placed an order on the morning of 21st Dec, and it was meant to be ready for collection by the 23rd. My order is still showing as “processing” online. I have tried contacting Waltons on multiple occasions, and on multiple platforms, but my messages have been ignored and I’ve received no response. Extremely disappointing and frustrating experience. This is unacceptable customer service, and I would not recommend ordering online based on this experience.
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Waltons Stationery's replyOfficial
06 Jan 2026, 10:48Dear Donna-Lee,
Thank you for bringing this matter to our attention regarding your order placed on 21 December that is still showing as "processing". We sincerely apologise for missing the 23 December collection date and our failure to respond to your multiple contact attempts across different platforms.
We have logged a priority ticket regarding your order status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply06 Jan 2026, 10:48
Official
Dear Donna-Lee,
Thank you for bringing this matter to our attention regarding your order placed on 21 December that is still showing as "processing". We sincerely apologise for missing the 23 December collection date and our failure to respond to your multiple contact attempts across different platforms.
We have logged a priority ticket regarding your order status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)