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Melissa W

1 reviews | Active since Dec 2016

14 Jan 2019, 13:56

Give me the goods I've paid for

I ordered (and paid for) back to school stationery online from Waltons IN NOVEMBER for my son who returns to school on Wednesday.

I have emailed with no response, I have called the Cape Town branch where I'm meant to collect, I've called their helpline, I've called their back to school department... Nobody can tell me where this order is and apparently, they can't even look up the order number? I've been trying to get through to the back to school number for an hour now and I am either put on hold endlessly or the number rings and then disconnects for no reason.

I would like Walton's to give me the goods I've paid for in full more than a month ago!

Order number: #21759

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Replies (3)
MW
Melissa W's update14 Jan 2019, 14:27
Reviewer Update
The lady at the Cape town branch has now called me saying she found my son's box.
Waltons Stationery
Waltons Stationery's reply14 Jan 2019, 15:46
Official
Good afternoon Melissa,
 
Thank you for bringing to our attention the unsatisfactory service you received from our Back to School department. 
 
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this. 
 
We hereby apologize for any frustration this may have caused, and assure you that your custom is valuable to us. 
Kind regards,
Bidvest Waltons
MW
Melissa W's update14 Jan 2019, 15:58
Reviewer Update
Thank you.