Formal Complaint: Outstanding Stationery Order – Urgent

Formal Complaint: Outstanding Stationery Order – Urgent

Good Day,

I am writing to formally lodge a complaint regarding the unacceptable service I have received from Waltons concerning my stationery order.

Order and Payment Details:

Beneficiary reference: SIL RILEY KLEINSMITH GR2

Amount paid: R1,722.00

Payment date and time: 26 December 2025 at 13h26

After making payment, I contacted Waltons to confirm whether I could collect the order from the store. I then went through to the Claremont branch, where I was informed that the order was not ready. I was advised to email Head Office, which I did immediately.

Thereafter, I made several follow-up calls and was repeatedly told that someone would contact me. No one has called me back. I have also sent multiple emails to the following addresses:

*** (Kurt Petersen)

akenny

kpetersen

coliver

paymentsbts

customercare

helpdesk

To date, I have received no response whatsoever.

School reopens in two days, and I still have no confirmation whether the stationery has been delivered to the school or is available for collection at the Claremont branch. This lack of communication and follow-through is extremely disappointing and unprofessional.

I urgently request:

Immediate confirmation of where the stationery is currently located, and

A prompt resolution to this matter.

I expect feedback as a matter of urgency. Should this matter not be resolved immediately, I will be forced to escalate this complaint further.

Regards, Taylor Kleinsmith