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Carlyn E
1 reviews | Active since Feb 2021
13 Jan 2022, 09:48
First and last time ordering online with Waltons
Placed an order (ORD135527) December 27th to be delivered to the Claremont branch so that it could arrive in time for my niece before she goes back home to PE this weekend. Looks like it will only be arriving much later which I will then need to fork out more money to have to couriered to PE. I've called and sent an email but there's no feedback in return. Highly highly disappointed customer.
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Replies (2)
Waltons Stationery's replyOfficial
13 Jan 2022, 10:52Good day Carlyn. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found. We will contact you shortly.
Waltons Stationery's reply13 Jan 2022, 10:52
Official
Good day Carlyn. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found. We will contact you shortly.
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Carlyn E's updateReviewer Update
14 Jan 2022, 09:4724hrs later and I have not been contacted. I really need my package to be ready today. Making customers wait 3 weeks is ridiculous, you guys are really turning this into a stressful matter for me.
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Carlyn E's update14 Jan 2022, 09:47
Reviewer Update
24hrs later and I have not been contacted. I really need my package to be ready today. Making customers wait 3 weeks is ridiculous, you guys are really turning this into a stressful matter for me.