NB
Natasha B
1 reviews | Active since Mar 2026
26 Aug 2026, 12:01
False advertising?
not happy!! I was sent an invoice to make payment on an item which I did now I receive an email that states discontinued??? When clearly that item is on the webpage Waltons clearly does not want to honor this purchase? If it was discontinued, why was I given an invoice? if the cost is incorrect, why is it on the website? do I detect false adverti*****t?
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Waltons Stationery's replyOfficial
04 Sept 2026, 15:43Dear Natasha,
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion surrounding your purchase; receiving an invoice for an item, making payment, and then being informed that the item is discontinued is understandably frustrating, particularly when the item remains visible on our website.
We have logged a priority ticket regarding your order and the product listing discrepancy. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion surrounding your purchase; receiving an invoice for an item, making payment, and then being informed that the item is discontinued is understandably frustrating, particularly when the item remains visible on our website.
We have logged a priority ticket regarding your order and the product listing discrepancy. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply04 Sept 2026, 15:43
Official
Dear Natasha,
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion surrounding your purchase; receiving an invoice for an item, making payment, and then being informed that the item is discontinued is understandably frustrating, particularly when the item remains visible on our website.
We have logged a priority ticket regarding your order and the product listing discrepancy. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion surrounding your purchase; receiving an invoice for an item, making payment, and then being informed that the item is discontinued is understandably frustrating, particularly when the item remains visible on our website.
We have logged a priority ticket regarding your order and the product listing discrepancy. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)