EXTREMELY DISGUSTED SERVICE - WARNING TO ALL POTENTIAL WALTONS CLIENTS

Order was placed online on 01/01/2018 and paid for. Confirmation of order received as #14205. With order confirmation it was confirmed in writing that the “Delivery of your order will take 5 to 7 business days to deliver from date of order.” It furthermore stated “If you have any questions ….. phone at ***.”

What a joke. I have contacted the call centre first on Thursday, 04 January 2018 to follow up on the order. I was informed that the items will be delivered after 5 days. On Thursday, 11 January 2018, I followed up again and was informed that they should be done with the order soon as they are busy with the order “as we speak”. The order would have been finished that day or early the following morning.

Monday, 15 January 2018, I called again. It took me 8 calls and I am no further than when I started. The first 3 calls I get pass the reception/switchboard only to be cut off whilst holding for the “Back to School” department. The forth call I tried the “Customer Relations” option only to be informed that I got through to the “Audits” department and that they could not assist me. Again I get transferred and cut off.

By then I am furious. I call again and demand to speak to a manager. I am informed that she is busy and I insist on holding. Once the lady at reception comes back to say that the line is busy and after saying that I will still hold, guess what, the line is cut again.

I call again and get through to a lady who seemed to be willing to assist. After informing her of my previous calls for the day, she tried to assist. I am then informed by her that my order is at the courier company and are provided with the contact number and a reference number to be provided to them for follow up. I asked if I can contact them to confirm and it is confirmed that I can.

I called the courier company and to noooo surprise the courier company has no record of such a delivery/instruction. I call Waltons again and now I am beyond furious. I inform the reception/switchboard as such and insist on speaking to a manager now. After holding on for quite a while I am informed that the manager, Mark Ruben, is busy with another matter is promised that he will contact me back. I provide my landline and cell phone numbers.

To no surprise, I am still waiting for that call. School starts day after tomorrow and my kids do not have any stationary to start school with on Wednesday. My humble R2.2K might be a small amount for Waltons, but it is a hell of a lot of money for me to spend on stationary. And here I thought making a purchase online would be quick, easy and reliable. I guess the joke is on me.