1 reviews | Active since Jan 2026
Extremely Disappointed – Poor Service & No Accountability
I placed an online order for a stationery pack on 14 December 2025 and sent proof of payment on the same day. It is now 16 January, more than a month later, and I still have not received my order. What makes this worse is that the company has confirmed that my order and payment were received, yet since then there has been no delivery and no meaningful communication. I have sent multiple follow-up emails and received no response. Because of this delay and lack of accountability, my child is currently going to school without stationery, which is completely unacceptable, especially considering the order was placed well in advance. This is not just poor service, it shows a total disregard for customers and their children’s needs. If you are considering ordering from this company, I strongly advise against it unless you are prepared to wait indefinitely with no feedback or support. Very disappointed and still waiting for a resolution.
Thank you for your feedback, and we sincerely apologise for the significant delay in delivering your stationery order and the lack of meaningful communication throughout this process. We understand how frustrating it must be for your child to attend school without the necessary supplies, particularly after you placed your order so far in advance with proof of payment submitted promptly.
This is not the standard of service we strive to provide, and we have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise your order and ensure you receive a resolution as quickly as possible.
We appreciate your patience and regret the inconvenience caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for your feedback, and we sincerely apologise for the significant delay in delivering your stationery order and the lack of meaningful communication throughout this process. We understand how frustrating it must be for your child to attend school without the necessary supplies, particularly after you placed your order so far in advance with proof of payment submitted promptly.
This is not the standard of service we strive to provide, and we have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise your order and ensure you receive a resolution as quickly as possible.
We appreciate your patience and regret the inconvenience caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)