Disrespect!! Inconvenience!! Theft in this case

<p>Our mothers still stand to be tried by these big companies, Yes her English is not polished but nizongazi kulo 2017. My mother went to Waltons Durban Smith street to pick up my sons school stationery !! They swiped her card and immediately the bank notified her on her phone that the transaction had gone through. The Cashier at the till had the nerve to tell her that it had not gone through, Made my mother go all the way to the bank to get them a hard copy bank statement proving to them that the transaction went through, They took the bank statement into their office returned to tell her that "Well Mam we have not received the payment " As if this was an EFT transaction, They took the card - swiped it with their speed point . Till today my sons stationery has not been delivered and they told my mother that she will have to pay for the delivery as if this whole inconvenience is her fault. Why are they using faulty machines? It's January and these companies are going to ***** us repeatedly until someone puts an end to it.</p>