Disgusting service- back to school

<p>I placed a huge stationery order on the 14th Dec online with Waltons. Payment was made straight away and I received email confirmation that my order was being processed. I then never heard a word back. I followed up with an email to their Help desk on Tuesday 3rd Jan and never received a reply. I called the Help desk number in JHB yesterday 5th Jan and was told to call their back to school Dept in Cape Town. I spoke to Lee who said they never received the Web order from their JHB office and it has just come through. I escalated this to her Manager, Lucille and was told the same thing. My kids start school and I am disgusted at this lack of service. I was offered the option to collect from their distrubution centre which I declined due to having already paid the R80 online delivery fee. Lucille then assured me that she would have it processed and delivered to me today, 6th Jan. Nothing has arrived. </p> <p> </p> <p>I am absolutely gobsmacked at how this has been handled and will NOT be making use of their services for my 3 kids in 2018</p> <p> </p> <p> </p>