MH
Melissa H
1 reviews | Active since Jan 2018
31 Jan 2018, 08:46
DISGUSTING SERVICE
We placed an Waltons online order on the 22nd January, by using this service we expected an easy clean experience we however were WRONG in thinking that! We have yet to receive our order almost 10 days later. We have called 5 times, get put on hold, get told we will be called back or emailed and we get no response or the phone line goes dead. This kind of service in 2018 is completely unacceptable and we are now looking at using other stationary suppliers who have better service.
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Waltons Stationery's replyOfficial
31 Jan 2018, 15:46Dear Melissa,
At Bidvest Waltons we aim to provide high quality merchandise AND service that meets and exceeds your high standards.
We are concerned to hear about your experience and we therefore escalated this matter to the regional sales manager to investigate and address.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Kind regards,
Customer Care
Waltons Stationery's reply31 Jan 2018, 15:46
Official
Dear Melissa,
At Bidvest Waltons we aim to provide high quality merchandise AND service that meets and exceeds your high standards.
We are concerned to hear about your experience and we therefore escalated this matter to the regional sales manager to investigate and address.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Kind regards,
Customer Care