1 reviews | Active since Nov 2017
Disgusted with the service.
I have placed an order with Waltons Pencil Park almost 2 weeks ago and paid for it on the same day. Up until to ( 15 November 2017) I have not received my order and nobody at Waltons can tell me why, I followed up on Friday (10th of November 2017) nothing came from that phone call. I asked for this matter to be escalated on Tuesday (14.November 2017) still no communication. Called today (15 November 2017) only to find out it's only being done today. I feel this is unacceptable, I would like a refund today still and I will take our business elsewhere. I would recommend Waltons Pencil Park to nobody.
Dear Lucretia,
Thank you for bringing to our attention the unsatisfactory service you received from our furniture sales team based at Pencil Park, particularly relating to the lack of service and bad attitude that you experienced.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur.
We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We apologize for any frustration this may have caused, and assure you that your custom is valuable to us.
Please do not hesitate to contact me directly should you require further assistance in the future.
Kind regards,
Lesley Kurucz
***/ ***
Dear Lucretia,
Thank you for bringing to our attention the unsatisfactory service you received from our furniture sales team based at Pencil Park, particularly relating to the lack of service and bad attitude that you experienced.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur.
We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We apologize for any frustration this may have caused, and assure you that your custom is valuable to us.
Please do not hesitate to contact me directly should you require further assistance in the future.
Kind regards,
Lesley Kurucz
***/ ***
Thank you for advising Lucretia.
As promised, the service issues will be addressed with management.
Kind regards,
Lesley
Thank you for advising Lucretia.
As promised, the service issues will be addressed with management.
Kind regards,
Lesley