1 reviews | Active since Mar 2018
Disgruntled Customer
words really cant explain how upset i am from the service i got today at your Waltons Branch in Claremont
i went in through to your branch yesterday the 1st of March 2018 looking for glossy photo paper.Upon reaching your branch i was assisted by a sales lady on the shop since the doors were being shut i told her i needed glossy photo paper which she brought out i made my payments of R250 and the got my receipt which stated that the paper was glossy
Upon reaching home and opening the pack and printing 1 i noticed that the pack was gloss laser paper which is not compatible with my printer since i use inkjet printers yet i had notified the lady
Returning today to the branch to notify them the sales lady who did the transaction (Xoliswa)called in the manager who just came in saw the paper on the counter and just said i wont change that because you opened it He didnt even give me chance to explain or say anything but rather walked away leaving me standing there by the counter(What a great display of conceptual management) Out of frustration i left the paper i bought behind there because i literally have no use of it
But with this display of customer service i will never purchase or refer anyone to waltons
Dear Inuh,
We sincerely apologise for the service you been subjected to at our Claremont store.
We completely understand the frustration and inconvenience this has caused you. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur.
Thank you for bringing this matter to our attention and please do not hesitate to contact us directly in the future.
Sincerely,
Bidvest Waltons
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Dear Inuh,
We sincerely apologise for the service you been subjected to at our Claremont store.
We completely understand the frustration and inconvenience this has caused you. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur.
Thank you for bringing this matter to our attention and please do not hesitate to contact us directly in the future.
Sincerely,
Bidvest Waltons
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