Disappointed

I purchased stationary on 05 December 2025 choosing the option for it to be delivered at my Child’s school. The message I received from Waltons was that they’ll notify me once the stationary has been delivered. Yesterday I followed up with the school to find out if the stationary has arrived, they said orders made on December had arrived except for mine. I was referred to Waltons only to be told that I’ll only get my order delivered on 12 January 2026. I paid early and prepared for my Daughter to make sure her experience at her new school is seamless and stress free. Now I’m made out to be a disorganised Mom. Where will I get the time to mark stationary when I’m dealing with work commitments. I made the purchase early so I can utilise my time efficiently. I’m quite disappointed at this treatment especially with it being my first time dealing with Waltons. The assistants whom I’ve spoken to couldn’t help.