Customer Service is not Important

<p>I purchased a Parker Pen from the Benoni branch on the 24/09/2016 after 3 months of use the clip broke and I returned it to branch and was told it would take a week for feedback from suppliers. After a week I returned to find out my pen will not be fixed or replaced. I did some research into Parker and found out I have a 5 year guarantee on the pen I returned to the branch and spoke to Solly Nkosi and presented him with my facts, once again my pen went in but this time never returned. It has been 6 months since my pen left for repairs, within this time I received no feedback but only excuses when I walked into the branch. Customer service is not important for Solly Nkosi, last week I returned to the branch to find out what is taking so long, Solly informs me in person that he forgot about my pen. I am so frustrated and sick and tired of waiting and Solly's excuses. Should my pen not be replaced within this coming week I will be taking this matter to the CEO of Waltons.</p>