Customer Service

I made an online order on Friday the 12th January and paid for it online. I then called Bidvest Waltons to find out when I can fetch the order. A lady that deals with online orders from Waltons said I can go at anytime once I have received the order number. I called the Waltons in Princess to find out if I could collect my order, a gentleman confirmed I could pick up my order on Satuarday the 13th January. I went to the store on Sunday 14th January to find that my order was not ready and nobody knew about it. I found a gentleman called Cuthbert who didn't know what to do and he wanted me to purchase the goods again and pay again. He called his manager called Emmanuel who summoned me to the phone and told me there was nothing they could do for me. What is going on at waltons princess. Those people are *********** including their manager Emmanuel. I need my order.