Complaint

I bought a stapler at this branch in September 2015, not a cheap one. It broke in January 2016.<br> <br> I obviously did not keep the box as I did not expect it to break but I do have the receipt. I asked my mum to take it back and exchange it and they told her that they cannot do so unless we produce the box, which I think is utterly ridiculous as we do have the receipt as proof.<br> <br> Please can someone sort this out.<br> <br> Many Thanks<br> Kind Regards<br>