PV
Phieke V
1 reviews | Active since Jun 2022
02 Jun 2022, 15:06
Bidvest Waltons Stationary
I've ordered the Boomerang Big Wheel Trolley backpack on April 28th to the vallue of R1640. Instead of the Boomerang, I received a Longboard Trolley backpack (R1544)with small wheels. I immediately contacted the online department to arrange for the exchange. After a month of multiple emails and phone calls, I received NO help or credit. My closest Waltons are 170km away, so I returned the backpack to the friendly staff at the Kimberley branch. Unfortunately they could not credit me as it was an online sale. After another week I still received no communication or credit from Waltons Online.
Helpful (0)
Replies (4)0
Replies (4)
Waltons Stationery's replyOfficial
07 Jun 2022, 14:42Good day Phieke,
We apologise for what has happened. We have escalated this a representative will be in contact.
Kind regards,
Bidvest Waltons
We apologise for what has happened. We have escalated this a representative will be in contact.
Kind regards,
Bidvest Waltons
Waltons Stationery's reply07 Jun 2022, 14:42
Official
Good day Phieke,
We apologise for what has happened. We have escalated this a representative will be in contact.
Kind regards,
Bidvest Waltons
We apologise for what has happened. We have escalated this a representative will be in contact.
Kind regards,
Bidvest Waltons
PV
Phieke V's updateReviewer Update
12 Jun 2022, 11:07Another 10 days has passed and still no refund.
PV
Phieke V's update12 Jun 2022, 11:07
Reviewer Update
Another 10 days has passed and still no refund.
Waltons Stationery's replyOfficial
13 Jun 2022, 15:06Good afternoon Phieke,
Please accept our sincere apologies for the poor service experience and for the inconvenience caused.
I have escalated this matter to our Regional Sales Manager who will contact you shortly.
Sincerely,
Lesley Kurucz
***
***
Please accept our sincere apologies for the poor service experience and for the inconvenience caused.
I have escalated this matter to our Regional Sales Manager who will contact you shortly.
Sincerely,
Lesley Kurucz
***
***
Waltons Stationery's reply13 Jun 2022, 15:06
Official
Good afternoon Phieke,
Please accept our sincere apologies for the poor service experience and for the inconvenience caused.
I have escalated this matter to our Regional Sales Manager who will contact you shortly.
Sincerely,
Lesley Kurucz
***
***
Please accept our sincere apologies for the poor service experience and for the inconvenience caused.
I have escalated this matter to our Regional Sales Manager who will contact you shortly.
Sincerely,
Lesley Kurucz
***
***
Waltons Stationery's replyOfficial
13 Jun 2022, 15:49Dear Phieke,
As per my email, I hereby confirm that your refund was processed on the 8th of June and should reflect in your account shortly.
Please do not hesitate to contact me directly should you require further info in this regard.
Once again, please accept our sincere apology.
Kind regards,
Lesley Kurucz
***
***
As per my email, I hereby confirm that your refund was processed on the 8th of June and should reflect in your account shortly.
Please do not hesitate to contact me directly should you require further info in this regard.
Once again, please accept our sincere apology.
Kind regards,
Lesley Kurucz
***
***
Waltons Stationery's reply13 Jun 2022, 15:49
Official
Dear Phieke,
As per my email, I hereby confirm that your refund was processed on the 8th of June and should reflect in your account shortly.
Please do not hesitate to contact me directly should you require further info in this regard.
Once again, please accept our sincere apology.
Kind regards,
Lesley Kurucz
***
***
As per my email, I hereby confirm that your refund was processed on the 8th of June and should reflect in your account shortly.
Please do not hesitate to contact me directly should you require further info in this regard.
Once again, please accept our sincere apology.
Kind regards,
Lesley Kurucz
***
***