iM
ian M
1 reviews | Active since Jul 2014
22 Jun 2021, 07:30
Bidvest Waltons online orders ....NO Feedback
Placed an online order and received a notification that the order is received, now 10 days later and numerous emails to customer service requesting an update there is No reply, would advise potential customers to stay away from this company
Helpful (0)
Replies (5)0
Replies (5)
Waltons Stationery's replyOfficial
22 Jun 2021, 09:31Good day Iaan
We apologise profusely for the inconvenience, we have escalated this internally. One of our consultants will be in contact with you.
Kind regards
Bidvest Waltons
We apologise profusely for the inconvenience, we have escalated this internally. One of our consultants will be in contact with you.
Kind regards
Bidvest Waltons
Waltons Stationery's reply22 Jun 2021, 09:31
Official
Good day Iaan
We apologise profusely for the inconvenience, we have escalated this internally. One of our consultants will be in contact with you.
Kind regards
Bidvest Waltons
We apologise profusely for the inconvenience, we have escalated this internally. One of our consultants will be in contact with you.
Kind regards
Bidvest Waltons
iM
ian M's updateReviewer Update
24 Jun 2021, 07:17Hi
Maybe you should check with your consultants again as I have not been contacted yet and still no updates on the order.
Maybe I should go and lay a charge of Theft at the local Police station as you are *****ing my money
Maybe you should check with your consultants again as I have not been contacted yet and still no updates on the order.
Maybe I should go and lay a charge of Theft at the local Police station as you are *****ing my money
iM
ian M's update24 Jun 2021, 07:17
Reviewer Update
Hi
Maybe you should check with your consultants again as I have not been contacted yet and still no updates on the order.
Maybe I should go and lay a charge of Theft at the local Police station as you are *****ing my money
Maybe you should check with your consultants again as I have not been contacted yet and still no updates on the order.
Maybe I should go and lay a charge of Theft at the local Police station as you are *****ing my money
Waltons Stationery's replyOfficial
28 Jun 2021, 14:54 Good day Ian , we have escalated this issue for urgent resolution. Our customer care team will be contacting you.
Kind regards,
Bidvest Waltons
Kind regards,
Bidvest Waltons
Waltons Stationery's reply28 Jun 2021, 14:54
Official
Good day Ian , we have escalated this issue for urgent resolution. Our customer care team will be contacting you.
Kind regards,
Bidvest Waltons
Kind regards,
Bidvest Waltons
iM
ian M's updateReviewer Update
28 Jun 2021, 15:35I managed to get hold of a customer support rep at the Head office and she escalated the issue to the person that looks after the Web orders, managed to get the item delivered last Friday.
I for one will never use this company again after this issue
I for one will never use this company again after this issue
iM
ian M's update28 Jun 2021, 15:35
Reviewer Update
I managed to get hold of a customer support rep at the Head office and she escalated the issue to the person that looks after the Web orders, managed to get the item delivered last Friday.
I for one will never use this company again after this issue
I for one will never use this company again after this issue
Waltons Stationery's replyOfficial
29 Jun 2021, 09:29Good day Ian
We apologise for the inconvenience caused, and are glad to hear that the issue has been resolved.
Kind regards
Bidvest Waltons
We apologise for the inconvenience caused, and are glad to hear that the issue has been resolved.
Kind regards
Bidvest Waltons
Waltons Stationery's reply29 Jun 2021, 09:29
Official
Good day Ian
We apologise for the inconvenience caused, and are glad to hear that the issue has been resolved.
Kind regards
Bidvest Waltons
We apologise for the inconvenience caused, and are glad to hear that the issue has been resolved.
Kind regards
Bidvest Waltons