1 reviews | Active since May 2021
Bad service
Good evening Waltons team,
I am extremely upset and disappointed by the complete lack of communication regarding my stationery order. Despite reaching out, I have not received a response or even an acknowledgement.
Because of this, my child is now expected to attend his first day of school without any stationery, while every other child arrives prepared. I cannot begin to explain how upsetting it is to think of my child sitting empty-handed while others have everything they need. This is not just an inconvenience — it affects a child emotionally and socially, and this should never be the result of poor service.
This situation better not ruin my child’s first day of school. I have been patient, but patience has clearly gotten me nowhere.
I am demanding an urgent response confirming exactly when my son’s stationery will be ready. At this point, silence is unacceptable.
I trusted your company and deeply regret doing so.
Thank you for reaching out, and we sincerely apologise for the distress and disappointment caused by the lack of communication regarding your order. We understand how upsetting this situation must be, especially with your child's first week of school.
The service you received falls short of our standards, and we take full responsibility. We have opened a support ticket regarding your case, which you can reply to directly. Our team will prioritise investigating your order status and providing you with urgent clarity on when your son's stationery will be delivered.
We value your trust in our company and are committed to resolving this matter promptly.
Kind regards, Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for reaching out, and we sincerely apologise for the distress and disappointment caused by the lack of communication regarding your order. We understand how upsetting this situation must be, especially with your child's first week of school.
The service you received falls short of our standards, and we take full responsibility. We have opened a support ticket regarding your case, which you can reply to directly. Our team will prioritise investigating your order status and providing you with urgent clarity on when your son's stationery will be delivered.
We value your trust in our company and are committed to resolving this matter promptly.
Kind regards, Elzabé Curlewis (Waltons Customer Success Partner)