JK
JUnita K
1 reviews | Active since Jan 2025
14 Jan 2025, 09:09
bad service
I placed an order on the 3rd January it was supposed to be delivered on the 6th but i still haven received my delivery i escalated the issue to waltons they advised it will be delivered either the 11th or the 13th but still no delivery the Courier guy is blaming waltons and waltons is blaming the courier guy this service is really pathetic and no one can really tell me where my parcel is school is starting tomorrow and i dnt have nay stationery to send my children to school with
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Waltons Stationery's replyOfficial
14 Jan 2025, 12:38Dear Junita,
Thank you for bringing these delivery issues to our attention regarding your order placed on 3 January. We sincerely apologise for the multiple unfulfilled delivery promises and the confusing communication you've received from both our company and The Courier Guy.
We understand your urgency with school starting tomorrow and the stress this is causing you and your children. We have logged a priority ticket regarding your delivery status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these delivery issues to our attention regarding your order placed on 3 January. We sincerely apologise for the multiple unfulfilled delivery promises and the confusing communication you've received from both our company and The Courier Guy.
We understand your urgency with school starting tomorrow and the stress this is causing you and your children. We have logged a priority ticket regarding your delivery status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Waltons Stationery's reply14 Jan 2025, 12:38
Official
Dear Junita,
Thank you for bringing these delivery issues to our attention regarding your order placed on 3 January. We sincerely apologise for the multiple unfulfilled delivery promises and the confusing communication you've received from both our company and The Courier Guy.
We understand your urgency with school starting tomorrow and the stress this is causing you and your children. We have logged a priority ticket regarding your delivery status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these delivery issues to our attention regarding your order placed on 3 January. We sincerely apologise for the multiple unfulfilled delivery promises and the confusing communication you've received from both our company and The Courier Guy.
We understand your urgency with school starting tomorrow and the stress this is causing you and your children. We have logged a priority ticket regarding your delivery status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.