SG
Stanley G
1 reviews | Active since Sept 2009
12 Jan 2021, 16:09
Bad experience. Unprofessional and ineffective internal processes. Customer is the last priority.
I had to call them multiple times in 9 days about an online paid order instead of receiving feedback from Waltons as advised on their own invoice. They didn't have 1 item in stock (asked for substitution), then another 2 (asked for refund and delivery of the rest), then the order turned out to be cancelled.
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Waltons Stationery's replyOfficial
13 Jan 2021, 15:41Hi Stanley
We are very sorry for the poor service experienced, it is inexcusable and we are deeply regretful to have let you down.
I have sent you a direct mail to find out more detail to ensure this is resolved immediately and you receive your stock/refund.
We are very remorseful for having let you down-sorry again!
We are very sorry for the poor service experienced, it is inexcusable and we are deeply regretful to have let you down.
I have sent you a direct mail to find out more detail to ensure this is resolved immediately and you receive your stock/refund.
We are very remorseful for having let you down-sorry again!
Waltons Stationery's reply13 Jan 2021, 15:41
Official
Hi Stanley
We are very sorry for the poor service experienced, it is inexcusable and we are deeply regretful to have let you down.
I have sent you a direct mail to find out more detail to ensure this is resolved immediately and you receive your stock/refund.
We are very remorseful for having let you down-sorry again!
We are very sorry for the poor service experienced, it is inexcusable and we are deeply regretful to have let you down.
I have sent you a direct mail to find out more detail to ensure this is resolved immediately and you receive your stock/refund.
We are very remorseful for having let you down-sorry again!