RS
Rushdah S
1 reviews | Active since Aug 2013
02 Jan 2026, 14:30
Bad customer service Waltons
I placed an order on 27th Dec, being aware of the public holidays. I have sent several emails, and tried calling waltons, no no response. As my order is still saying processing, this is such a bad customer service, for such a big stationery company. All I want to know, is when will my order be delivered.
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Waltons Stationery's replyOfficial
06 Jan 2026, 12:17Dear Rushdah,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you've experienced with your order and, more importantly, for the lack of communication during this time.
We understand how disappointing it is to have your order status remain unclear, especially during the holiday period. You're right to expect timely updates, and we've fallen short in that regard.
A support ticket will be created immediately to prioritise your order. Our team will investigate the current status and reach out to you with a detailed update and delivery timeline.
We truly value your business and would like the opportunity to make this right. If you have any questions in the meantime, please don't hesitate to contact us directly.
Best regards,
Elzabé Curlewis
Waltons Customer Success Partner
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you've experienced with your order and, more importantly, for the lack of communication during this time.
We understand how disappointing it is to have your order status remain unclear, especially during the holiday period. You're right to expect timely updates, and we've fallen short in that regard.
A support ticket will be created immediately to prioritise your order. Our team will investigate the current status and reach out to you with a detailed update and delivery timeline.
We truly value your business and would like the opportunity to make this right. If you have any questions in the meantime, please don't hesitate to contact us directly.
Best regards,
Elzabé Curlewis
Waltons Customer Success Partner
Waltons Stationery's reply06 Jan 2026, 12:17
Official
Dear Rushdah,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you've experienced with your order and, more importantly, for the lack of communication during this time.
We understand how disappointing it is to have your order status remain unclear, especially during the holiday period. You're right to expect timely updates, and we've fallen short in that regard.
A support ticket will be created immediately to prioritise your order. Our team will investigate the current status and reach out to you with a detailed update and delivery timeline.
We truly value your business and would like the opportunity to make this right. If you have any questions in the meantime, please don't hesitate to contact us directly.
Best regards,
Elzabé Curlewis
Waltons Customer Success Partner
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you've experienced with your order and, more importantly, for the lack of communication during this time.
We understand how disappointing it is to have your order status remain unclear, especially during the holiday period. You're right to expect timely updates, and we've fallen short in that regard.
A support ticket will be created immediately to prioritise your order. Our team will investigate the current status and reach out to you with a detailed update and delivery timeline.
We truly value your business and would like the opportunity to make this right. If you have any questions in the meantime, please don't hesitate to contact us directly.
Best regards,
Elzabé Curlewis
Waltons Customer Success Partner