Bad Customer Service

Good Day Waltons Team,

I am very unhappy with the service, or lack thereof , that I have received from Waltons Cape Town.

I sent a stationery order on 8 November 2019, via email to *** ( I have attached the email for reference). I called the following day to confirm that they had received my email and the person I spoke to assured me that the email was received and they will be in contact with me regarding my order as soon as possible. 3 Weeks later and I have received no communication from Waltons.

I called again today in the morning and the lady I spoke to took down my details and said she would check on the status of my order and get back to me. I waited for her call and she never got back to me. I called again about 20 minutes ago, I spoke Millicent who said that she would transfer me to Nadia who would be able to assist me. The phone was cut-off before I could speak to/be transferred to Nadia (no one bothered to call me back when the phone was cut-off.

The customer service is really appalling. I am sent from pillar to post when I follow-up, with no resolution. Our company (Metope Investment Managers (Pty) Ltd) has been a customer of Waltons for many years and we have always received the best service from Claudine Frank (Order Clerk). The service I have received from the Back to School department has been unprofessional and has left me feeling frustrated. This is definitely not the way to deal with customers.

Kind Regards, Zovuyo Magxala |