MG
Michelle G
1 reviews | Active since Dec 2024
08 Dec 2024, 13:14
Bad bad service
Placed a order on the 26the, still processing today, phoned on Friday said they had run out of some of the items, obviously this will happen if the order is not processed when it is placed. Now i must take an inferior product due to their mistake. Checked now and still no update on the order. Im seriously ****ed off with them.
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Waltons Stationery's replyOfficial
12 Dec 2024, 15:16Dear Michelle,
Thank you for bringing these issues to our attention regarding your order from the 26th. We sincerely apologise for the delayed processing of your order and the poor communication regarding stock availability. We understand your frustration with being offered an alternative product only after a significant delay.
We have logged a priority ticket regarding your order status. You will receive a ticket number shortly which you can reference in any future communications about this matter. Our customer service team will contact you to discuss your preferences regarding the out-of-stock items.
We appreciate your feedback as it helps us identify areas where we need to improve our service, particularly around order processing times and stock management.
Waltons Stationery's reply12 Dec 2024, 15:16
Official
Dear Michelle,
Thank you for bringing these issues to our attention regarding your order from the 26th. We sincerely apologise for the delayed processing of your order and the poor communication regarding stock availability. We understand your frustration with being offered an alternative product only after a significant delay.
We have logged a priority ticket regarding your order status. You will receive a ticket number shortly which you can reference in any future communications about this matter. Our customer service team will contact you to discuss your preferences regarding the out-of-stock items.
We appreciate your feedback as it helps us identify areas where we need to improve our service, particularly around order processing times and stock management.