MF
Marius F
1 reviews | Active since Dec 2022
08 Dec 2025, 15:07
Bad bad service
Very very bad service, my wife bought a suitcase for my son. Never got the order. Was Black Friday switch over, she paid shipping cost and still no order. They full of excuses.
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Waltons Stationery's replyOfficial
08 Dec 2025, 15:15Dear Marius,
Thank you for bringing this matter to our attention regarding the suitcase order for your son that was never delivered. We sincerely apologise for the non-delivery despite the shipping costs paid, and the lack of resolution following your Black Friday purchase.
We have logged a priority ticket regarding your undelivered order. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis
(Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding the suitcase order for your son that was never delivered. We sincerely apologise for the non-delivery despite the shipping costs paid, and the lack of resolution following your Black Friday purchase.
We have logged a priority ticket regarding your undelivered order. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis
(Waltons Customer Success Partner)
Waltons Stationery's reply08 Dec 2025, 15:15
Official
Dear Marius,
Thank you for bringing this matter to our attention regarding the suitcase order for your son that was never delivered. We sincerely apologise for the non-delivery despite the shipping costs paid, and the lack of resolution following your Black Friday purchase.
We have logged a priority ticket regarding your undelivered order. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis
(Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding the suitcase order for your son that was never delivered. We sincerely apologise for the non-delivery despite the shipping costs paid, and the lack of resolution following your Black Friday purchase.
We have logged a priority ticket regarding your undelivered order. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis
(Waltons Customer Success Partner)