DH
David H
1 reviews | Active since Aug 2009
07 Dec 2018, 15:16
Back to school ***** up by Waltons #17547-1
Made use of Waltons back-to-school offering. Delivery missing at school, promised to deliver by the Monday. Never happened. Called their support and Alicia promised to revert. By Friday a week later nothing. Friday afternoon a box is delivered, on opening box find only 7 of the 32 items in it.
Phone Alicia ( ********** 100) again who kept wanting make excuses as to why never delivered and why short. Was kept holding for more than 20 minutes while tried to sort out only for the phone call to be terminated from their side. Clearly no attempt to resolve the problem.
Will never use Waltons again, will rather pay more if need be before I will ever use them again. Shocking customer service from the start.
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Replies (1)0
Replies (1)Waltons Stationery's replyOfficial
10 Dec 2018, 11:45Good morning Mr Heyn,
Please accept our sincere apology for the poor service you have been subjected to.
I assure you what you have described is not the level of service we pride ourselves on.
We will investigate and take the necessary action to ensure this does not happen again.
Yours sincerely,
Bidvest Waltons, Customer Care
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Please accept our sincere apology for the poor service you have been subjected to.
I assure you what you have described is not the level of service we pride ourselves on.
We will investigate and take the necessary action to ensure this does not happen again.
Yours sincerely,
Bidvest Waltons, Customer Care
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***
Waltons Stationery's reply10 Dec 2018, 11:45
Official
Good morning Mr Heyn,
Please accept our sincere apology for the poor service you have been subjected to.
I assure you what you have described is not the level of service we pride ourselves on.
We will investigate and take the necessary action to ensure this does not happen again.
Yours sincerely,
Bidvest Waltons, Customer Care
***
***
Please accept our sincere apology for the poor service you have been subjected to.
I assure you what you have described is not the level of service we pride ourselves on.
We will investigate and take the necessary action to ensure this does not happen again.
Yours sincerely,
Bidvest Waltons, Customer Care
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