YM
Yolanda M
1 reviews | Active since Aug 2015
19 Dec 2023, 12:01
Back to school Online is pathetic
I bought stationary from their back to school website. I paid and received an order number and proof from my bank that I paid. This was on the 18/12/23. They have been sending me non stop emails that I haven't made the payment. Payment reflects on my bank statement and when I called their agent says she can see it. What **** are they running and why must I pay twice for an order?
Helpful (0)
Replies (2)0
Replies (2)
Waltons Stationery's replyOfficial
19 Dec 2023, 14:27 Hello, Yolanda. We apologise for any difficulties you have encountered. We have escalated your query regarding your payment and will be in touch with you soon to resolve this matter. To lodge a formal complaint, please visit our website at https://www.waltons.co.za/contact.
Waltons Stationery's reply19 Dec 2023, 14:27
Official
Hello, Yolanda. We apologise for any difficulties you have encountered. We have escalated your query regarding your payment and will be in touch with you soon to resolve this matter. To lodge a formal complaint, please visit our website at https://www.waltons.co.za/contact.
YM
Yolanda M's updateReviewer Update
23 Dec 2023, 21:27Thank you so much for all your assistance. The communication has been excellent and they explained to me why I was getting all the messages that I need to pay even though I had paid already. I received my order and delivery was so quick
YM
Yolanda M's update23 Dec 2023, 21:27
Reviewer Update
Thank you so much for all your assistance. The communication has been excellent and they explained to me why I was getting all the messages that I need to pay even though I had paid already. I received my order and delivery was so quick