PK
Phumi K
1 reviews | Active since Feb 2025
01 Feb 2025, 20:22
****** at Waltons
I was racially profiled at the Waltons Lillies Quarter branch today. A colored woman employee followed me around the store for no reason. I don’t know her name, but she’s the only colored woman working at this branch. This incident occurred at 13:45 PM on Saturday, 1 February 2025. I’ve been a frequent and loyal customer for years and have grown up in this area for over 15 years. I have never experienced such treatment before, and it is completely unacceptable. I will not be returning to Waltons. I expect Waltons to investigate and take immediate action.
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Replies (5)0
Replies (5)
Waltons Stationery's replyOfficial
03 Feb 2025, 10:41Dear Phumi,
Thank you for bringing this serious matter to our attention regarding your experience at our Lillies Quarter branch on 1 February. We sincerely apologise for your distressing experience. Waltons has a zero-tolerance policy for any form of ************** or racial profiling.
We have logged a priority ticket regarding this incident and it will be escalated to senior management for immediate investigation. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We value our relationship with our customers and appreciate you bringing this to our attention.
Thank you for bringing this serious matter to our attention regarding your experience at our Lillies Quarter branch on 1 February. We sincerely apologise for your distressing experience. Waltons has a zero-tolerance policy for any form of ************** or racial profiling.
We have logged a priority ticket regarding this incident and it will be escalated to senior management for immediate investigation. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We value our relationship with our customers and appreciate you bringing this to our attention.
Waltons Stationery's reply03 Feb 2025, 10:41
Official
Dear Phumi,
Thank you for bringing this serious matter to our attention regarding your experience at our Lillies Quarter branch on 1 February. We sincerely apologise for your distressing experience. Waltons has a zero-tolerance policy for any form of ************** or racial profiling.
We have logged a priority ticket regarding this incident and it will be escalated to senior management for immediate investigation. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We value our relationship with our customers and appreciate you bringing this to our attention.
Thank you for bringing this serious matter to our attention regarding your experience at our Lillies Quarter branch on 1 February. We sincerely apologise for your distressing experience. Waltons has a zero-tolerance policy for any form of ************** or racial profiling.
We have logged a priority ticket regarding this incident and it will be escalated to senior management for immediate investigation. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We value our relationship with our customers and appreciate you bringing this to our attention.
PK
Phumi K's updateReviewer Update
03 Feb 2025, 20:31 I find your reply lacks the transparency and accountability necessary for such a serious matter. While I appreciate the acknowledgment, I would like clarity on the following:
I trust that Waltons takes such incidents seriously, but I expect tangible actions, not just platitudes. Please provide detailed responses to the above points. Until then, I will be sharing my experience more broadly to ensure this issue is addressed with the seriousness it deserves.
- Investigation Details: What specific steps are being taken in this investigation?
- Accountability: Who is responsible for conducting the investigation, and how will they ensure impartiality?
- Outcome Timeline: When can I expect an update on the findings and actions taken?
- Preventive Measures: What measures will be implemented to prevent this from happening to other customers in the future?
I trust that Waltons takes such incidents seriously, but I expect tangible actions, not just platitudes. Please provide detailed responses to the above points. Until then, I will be sharing my experience more broadly to ensure this issue is addressed with the seriousness it deserves.
PK
Phumi K's update03 Feb 2025, 20:31
Reviewer Update
I find your reply lacks the transparency and accountability necessary for such a serious matter. While I appreciate the acknowledgment, I would like clarity on the following:
I trust that Waltons takes such incidents seriously, but I expect tangible actions, not just platitudes. Please provide detailed responses to the above points. Until then, I will be sharing my experience more broadly to ensure this issue is addressed with the seriousness it deserves.
- Investigation Details: What specific steps are being taken in this investigation?
- Accountability: Who is responsible for conducting the investigation, and how will they ensure impartiality?
- Outcome Timeline: When can I expect an update on the findings and actions taken?
- Preventive Measures: What measures will be implemented to prevent this from happening to other customers in the future?
I trust that Waltons takes such incidents seriously, but I expect tangible actions, not just platitudes. Please provide detailed responses to the above points. Until then, I will be sharing my experience more broadly to ensure this issue is addressed with the seriousness it deserves.
Waltons Stationery's replyOfficial
04 Feb 2025, 14:41- Investigation details:
2. Accountability:The investigation is being conducted by the senior team at Waltons. Impartiality will be ensured by adhering strictly to the company’s ethics policy and following established protocols.
3. Outcome timeline:
Updates on the findings and actions taken will be provided as soon as the investigation is concluded. A specific timeline cannot be provided at this stage due to the need for a thorough review.
4. Preventive measures:
All employees at Waltons are trained to assist customers with products, and the ethics policy for all Bidvest companies is strictly enforced. Additional measures will be evaluated and implemented based on the findings of the investigation to prevent similar incidents in the future.
Waltons Stationery's reply04 Feb 2025, 14:41
Official
- Investigation details:
2. Accountability:The investigation is being conducted by the senior team at Waltons. Impartiality will be ensured by adhering strictly to the company’s ethics policy and following established protocols.
3. Outcome timeline:
Updates on the findings and actions taken will be provided as soon as the investigation is concluded. A specific timeline cannot be provided at this stage due to the need for a thorough review.
4. Preventive measures:
All employees at Waltons are trained to assist customers with products, and the ethics policy for all Bidvest companies is strictly enforced. Additional measures will be evaluated and implemented based on the findings of the investigation to prevent similar incidents in the future.
PK
Phumi K's updateReviewer Update
10 Feb 2025, 19:56 I reported a clear incident of racial profiling at your store, and your response is nothing short of enraging. Instead of taking accountability, you’ve chosen to gaslight me. The subsequent conclusion that there was no profiling is nothing more than an exercise in denial. This is not just unacceptable—it’s offensive.As a Black customer, this experience has made it abundantly clear that I am not protected at Waltons. Your decision to minimize and invalidate my experience shows exactly how little regard you have for issues of racial **************. This response was nothing more than an exercise in denial and racial gaslighting.I will not be engaging with Waltons again. I’ve taken note of how your company handles incidents like this, and I refuse to support a business that perpetuates this kind of harm. I'm completely done.
PK
Phumi K's update10 Feb 2025, 19:56
Reviewer Update
I reported a clear incident of racial profiling at your store, and your response is nothing short of enraging. Instead of taking accountability, you’ve chosen to gaslight me. The subsequent conclusion that there was no profiling is nothing more than an exercise in denial. This is not just unacceptable—it’s offensive.As a Black customer, this experience has made it abundantly clear that I am not protected at Waltons. Your decision to minimize and invalidate my experience shows exactly how little regard you have for issues of racial **************. This response was nothing more than an exercise in denial and racial gaslighting.I will not be engaging with Waltons again. I’ve taken note of how your company handles incidents like this, and I refuse to support a business that perpetuates this kind of harm. I'm completely done.
PK
Phumi K's updateReviewer Update
10 Feb 2025, 19:57Absolutely Atrocious Customer Service!!
PK
Phumi K's update10 Feb 2025, 19:57
Reviewer Update
Absolutely Atrocious Customer Service!!