Aramex - No Delivery

I ordered stationery through Waltons online. It was scheduled for delivery via Aramex on Monday, I received the sms to say it was on its way etc. After not hearing anything I checked the Aramex online tracking tool, to see that "Contact was not able to be made with customer". I duly phone to be told that my phone went to voicemail. A lie, but nevertheless I am assured that the matter will be escalated and someone will contact me. It is now Thursday. I have made over 10 calls, been advised several times that nobody can get hold of me as it just rings/goes to voicemail. Blatant lies as I have no issues with my mobile and the landline number provided is my work number and goes through a switchboard. The tracking tool has not been updated since Monday, and even though I managed to speak to one person (who miraculously managed to call me on my mobile after the call I made dropped) - I was told that there is no guarantee for when it will be delivered. This is pretty much theft, as I have paid for something that is now basically gone. They have no interest in customer satisfaction. I advise Waltons to terminate any dealings and no longer make use of this useless company.