Apparent service providers of schools

This was the first and surely, the last time I will ever use, or recommend Waltons. Apparent 'service provider' to schools. Unfortunately I could not find the service they provide to anybody and I will definitely relay this to the school governing body as well.

I ordered the pre-packed Back-to-school box, on which I paid almost R500 - purely for the convenience thereof. I picked up the box at the school (early December already), and I noticed some "out of stock" items; two totally different items not on the list - while items on the original list were omitted again???

After contacting Waltons in December - they confirmed that this will be handled by them, at the school. Credulous enough, I mark the errors on the invoice and send the half-packed box to school. Now I sit without the corrected invoice, with a teacher requesting all stationary to be at school 19 January!

Spending 45 minutes on the phone, trying to get hold of the BTS department, somebody eventually phoned me back upon which they will do a "pick-up note" for the wrong products. They want the wrong products back but could not answer me as to when will I get the out-of stock products and the 2 correct products.

I WILL NOT go to a Waltons branch to sort this out, as in December, when I phoned, I had the time and they advised me differently - now I don't.

I need a clear-cut answer as to when I will be refunded or my correct and backlog products will be delivered at my son's school.

Just once again I am appalled by service delivery of big retail companies as Waltons, and the lack of taking responsibility. This while our children sits emabarresed in a classroom, not having the prescribed stationary on time - shame on you!

Coline Laubscher ********** 801