BG
Bonang G
1 reviews | Active since Jan 2026
13 Jan 2026, 16:58
An absolute nightmare ordering stationery with Waltons
An absolute nightmare dealing with Waltons. Order placed 4 January 2026, it is 13 January 2026 with schools opening tomorrow. No updates whatsoever. Contact centre staff are pathetic to say the least. Deenah/Dinah blatantly lies and say that stationery has been delivered when it hasn’t. Lies and says she’s called the delivery branch when she hasn’t. Cancel my order and refund my money!!! I will never ever set foot in your store again! You are a disgrace
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Replies (1)
Waltons Stationery's replyOfficial
14 Jan 2026, 15:38Dear Bonang,
Thank you for your feedback. We are deeply sorry to hear about your experience ordering from Waltons and the unhelpful responses you received from our contact centre staff. We take your concerns very seriously and are disappointed that our team provided inaccurate information.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will investigate this matter thoroughly and contact you to discuss your options, including cancelling your order and processing a full refund if that is what you require.
We appreciate your honesty and the opportunity to improve our service.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for your feedback. We are deeply sorry to hear about your experience ordering from Waltons and the unhelpful responses you received from our contact centre staff. We take your concerns very seriously and are disappointed that our team provided inaccurate information.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will investigate this matter thoroughly and contact you to discuss your options, including cancelling your order and processing a full refund if that is what you require.
We appreciate your honesty and the opportunity to improve our service.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply14 Jan 2026, 15:38
Official
Dear Bonang,
Thank you for your feedback. We are deeply sorry to hear about your experience ordering from Waltons and the unhelpful responses you received from our contact centre staff. We take your concerns very seriously and are disappointed that our team provided inaccurate information.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will investigate this matter thoroughly and contact you to discuss your options, including cancelling your order and processing a full refund if that is what you require.
We appreciate your honesty and the opportunity to improve our service.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for your feedback. We are deeply sorry to hear about your experience ordering from Waltons and the unhelpful responses you received from our contact centre staff. We take your concerns very seriously and are disappointed that our team provided inaccurate information.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will investigate this matter thoroughly and contact you to discuss your options, including cancelling your order and processing a full refund if that is what you require.
We appreciate your honesty and the opportunity to improve our service.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)