Always a problem

We have been using Waltons for nearly 6 years now as a company, the first year i was working here i had no problems at all but since the contact i worked with left, i have had only problems ordering stationary and the people i deal with change on a regular basis. About three weeks ago i placed an order with Waltons, upon receiving the order, multiple items were wrong, which i had to send back. They did not even deliver the whole order, when delivering again, another item was wrong. Basheer simply after me putting on a specific code changed it to what he felt he should and the wrong stuff was sent again. I have now been struggling for these items to be collected. Phoned two weeks ago and sent the documentation as was requested from me. LAst week I phoned 3 times for assistance to be promised this will be done. Still nothing. My accounts department is furious because this had to be paid before month end. I phoned again this morning and asked to speak to a manager, reception told me that all the managers are busy and they took a message. Two hours later i still was not contacted back by any manager. I then phoned again and got through to Justice. So lets see if Justice can assist me in this matter. I have already also decided that our JHB Branch will no longer be using Waltons as this is very very poor service.