Almost 2 months later and still no refund for my cancelled online order!

Hi,

I cancelled an online stationery order with Waltons Stationery on the 08th of Jan 2019, I emailed them my banking details for the refund, never got a response nor a confirmation that they at least received my mail. I followed up on the 28th of Jan about the status of my refund, guess what: there was no answer from that lady I emailed, mind you when I spoke to them on the phone while requesting details to send an email for the refund they said the refund would take 3-5 business days! Today is the 05th of March and that 3-5 business days passed long ago. I sent yet another follow-up email today and still did not get a response as to when I will get my refund. How unprofessional!!! Not impressed at all.