2 week delay for delivery, wrong stock and fighting for credit note!

<p>I think I have spent over 2 hours collectively on the phone, following up and now fighting with Waltons Gauteng office. Firstly, my order was delivered to the wrong address after calling 5 times in a 1 week period, to confirm if the order was placed (which it wasn't). It was then eventually delivered another 7 days later, and the order was not fully correct.</p> <p> </p> <p>I returned R67.00 worth of goods, with instructions on the delivery note/invoice to credit my company.</p> <p>It is now 2 weeks later and many many phonecalls later, and the only reponse I keep getting everytime I call is that I must send a pink slip! I reitterated many times that I scanned in and emailed both the delivery note and the invoice, and just hitting the same blank wall.</p> <p> </p> <p>My accounts department wants to settle the account but needs the credit note, and I have spent much more than the measly R67.00 that I need to be credited, to try get this sorted out.</p> <p>And I suppose when our company is late with the payment of this invoice, we will be at fault and be charged even more.</p> <p> </p> <p>If I get one more call asking me what is the problem and what I need to give, I will go crazy. Sort this out, I have heard so many bad stories about Waltons and their incompetence and complete lack of customer service.</p>