1 reviews | Active since Apr 2024
DON'T order from Wallpaperonline!
I ordered two sets of wallpaper from Wallpaper Online for two different sides of the same wall, both the same make and measurements. The delivery was quick, but when the installers opened the package, they found that only one set had been delivered. I contacted the company, and they assured me the second set would arrive the next day. However, the overall communication was poor, and after some time, I finally received the second set. As a result, I had to pay the installer to return and complete the job, which should have been done in one visit. I asked WallpaperOnline to cover this additional cost due to their mistake, and they promised to get back to me. I paid the installer, hoping they would reimburse me. When the second wall was installed, it was clear that the wallpaper was too short at the bottom. I contacted WallpaperOnline again, and they promised to follow up, but after six weeks, I have yet to receive any feedback. Overall, while the products are fine, the complete lack of communication, poor customer service, and failure to address my concerns in a timely manner were incredibly frustrating. Not only did I have to deal with the inconvenience of a delayed delivery, but I also ended up doubling my installation costs due to their error, with no effort from the company to rectify the situation or reimburse me for the additional expenses.
