MH
Mari H
1 reviews | Active since Nov 2023
02 Nov 2023, 07:26
Refusal to cancel service and debit order whilst not using the device.
Please don’t sign up with wallet doc. It states it takes all cards, but it doesn’t and machine works intermittently, the company won’t cancel the service and keeps debit order running despite having cancelled 5 months ago!!! You cannot remove the debit order through your bank so it just keeps running.😡😡😡 Don’t ever sign up with wallet doc, they just don’t respond to your communications!!!!
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Replies (1)
walletdoc's replyOfficial
28 Feb 2024, 11:36Dear Mari,
We sincerely apologize for the challenges you've encountered with Walletdoc, and we appreciate you sharing your feedback. Our team is committed to providing a seamless experience, and we regret that your interaction with our service did not meet your expectations.
At Walletdoc, we take pride in our state-of-the-art machines, which successfully process billions of Rands worth of transactions. Unfortunately, instances of poor network quality can impact transactions from time to time. As requested, the debit was indeed removed.
We wish you much success in your business.
Best wishes.
Walletdoc support
We sincerely apologize for the challenges you've encountered with Walletdoc, and we appreciate you sharing your feedback. Our team is committed to providing a seamless experience, and we regret that your interaction with our service did not meet your expectations.
At Walletdoc, we take pride in our state-of-the-art machines, which successfully process billions of Rands worth of transactions. Unfortunately, instances of poor network quality can impact transactions from time to time. As requested, the debit was indeed removed.
We wish you much success in your business.
Best wishes.
Walletdoc support
walletdoc's reply28 Feb 2024, 11:36
Official
Dear Mari,
We sincerely apologize for the challenges you've encountered with Walletdoc, and we appreciate you sharing your feedback. Our team is committed to providing a seamless experience, and we regret that your interaction with our service did not meet your expectations.
At Walletdoc, we take pride in our state-of-the-art machines, which successfully process billions of Rands worth of transactions. Unfortunately, instances of poor network quality can impact transactions from time to time. As requested, the debit was indeed removed.
We wish you much success in your business.
Best wishes.
Walletdoc support
We sincerely apologize for the challenges you've encountered with Walletdoc, and we appreciate you sharing your feedback. Our team is committed to providing a seamless experience, and we regret that your interaction with our service did not meet your expectations.
At Walletdoc, we take pride in our state-of-the-art machines, which successfully process billions of Rands worth of transactions. Unfortunately, instances of poor network quality can impact transactions from time to time. As requested, the debit was indeed removed.
We wish you much success in your business.
Best wishes.
Walletdoc support