sP
sara P
1 reviews | Active since Sept 2024
17 Sept 2024, 16:40
PLEASE HELP
Trying to get a problem solved and not getting solved. 2 days client trying to pay with ERROR MESSAGE FORMAT ERROR. Need this sorted
Helpful (0)
Replies (4)0
Replies (4)
walletdoc's replyOfficial
18 Sept 2024, 10:55Good morning Sara,
I hope you are well.
We are so sorry for this frustration. We have logged this decline with the card association as it is being rejected from upstream (not from Walletdoc). As soon as we have feedback, we will revert back to you.
Kind regards
Walletdoc support
I hope you are well.
We are so sorry for this frustration. We have logged this decline with the card association as it is being rejected from upstream (not from Walletdoc). As soon as we have feedback, we will revert back to you.
Kind regards
Walletdoc support
walletdoc's reply18 Sept 2024, 10:55
Official
Good morning Sara,
I hope you are well.
We are so sorry for this frustration. We have logged this decline with the card association as it is being rejected from upstream (not from Walletdoc). As soon as we have feedback, we will revert back to you.
Kind regards
Walletdoc support
I hope you are well.
We are so sorry for this frustration. We have logged this decline with the card association as it is being rejected from upstream (not from Walletdoc). As soon as we have feedback, we will revert back to you.
Kind regards
Walletdoc support
sP
sara P's updateReviewer Update
18 Sept 2024, 15:11Hello, any news ??
sP
sara P's update18 Sept 2024, 15:11
Reviewer Update
Hello, any news ??
walletdoc's replyOfficial
19 Sept 2024, 09:44Hi Sara,
Good morning.
This has been logged with the card association and we are waiting for feedback. As soon as we have feedback we will let you know.
Kind regards
Walletdoc support
Good morning.
This has been logged with the card association and we are waiting for feedback. As soon as we have feedback we will let you know.
Kind regards
Walletdoc support
walletdoc's reply19 Sept 2024, 09:44
Official
Hi Sara,
Good morning.
This has been logged with the card association and we are waiting for feedback. As soon as we have feedback we will let you know.
Kind regards
Walletdoc support
Good morning.
This has been logged with the card association and we are waiting for feedback. As soon as we have feedback we will let you know.
Kind regards
Walletdoc support
walletdoc's replyOfficial
25 Sept 2024, 12:51Good afternoon Sara,
I hope you are well.
This issue has been resolved. Please can you re-try your transaction.
We apologize for any inconvenience caused.
Kind regards
Walletdoc support
I hope you are well.
This issue has been resolved. Please can you re-try your transaction.
We apologize for any inconvenience caused.
Kind regards
Walletdoc support
walletdoc's reply25 Sept 2024, 12:51
Official
Good afternoon Sara,
I hope you are well.
This issue has been resolved. Please can you re-try your transaction.
We apologize for any inconvenience caused.
Kind regards
Walletdoc support
I hope you are well.
This issue has been resolved. Please can you re-try your transaction.
We apologize for any inconvenience caused.
Kind regards
Walletdoc support