KM
Kagiso M
1 reviews | Active since Apr 2025
22 Jul 2025, 18:05
I want my R4000 back!!!!
I requested a refund on the 26March 2025 and it’s 22 July 2025 and I still haven’t got my money it’s four months now and I spoke to my bank they made an investigation and the was no money in my account that was paid from walletdoc the proof of payment that warren send me the RRN number is invalid my bank couldn’t even trace it as for the proof that I haven’t gotten my money my bank statement should be proof enough I need my money back or else I’ll take this further and report it to the relevant authorities like I said I want my R4000 back!!!
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walletdoc's replyOfficial
25 Jul 2025, 13:08Hi Kagiso,
We understand your frustration. As mentioned previously, the refund of R4,000 was successfully processed on 26 March 2025. We’ve now also emailed you official proof from our acquiring bank confirming this, including all relevant transaction details. We recommend that you present this documentation to your bank and request that they escalate the matter internally. The refund was processed back to the same card originally used, and your bank should be able to trace and credit the funds using the details provided. Once a refund is confirmed and processed by the acquiring bank, any delays thereafter are the responsibility of the receiving bank. Please let us know if you need any further assistance in dealing with your bank. Kind regards, Walletdoc Support Team
We understand your frustration. As mentioned previously, the refund of R4,000 was successfully processed on 26 March 2025. We’ve now also emailed you official proof from our acquiring bank confirming this, including all relevant transaction details. We recommend that you present this documentation to your bank and request that they escalate the matter internally. The refund was processed back to the same card originally used, and your bank should be able to trace and credit the funds using the details provided. Once a refund is confirmed and processed by the acquiring bank, any delays thereafter are the responsibility of the receiving bank. Please let us know if you need any further assistance in dealing with your bank. Kind regards, Walletdoc Support Team
walletdoc's reply25 Jul 2025, 13:08
Official
Hi Kagiso,
We understand your frustration. As mentioned previously, the refund of R4,000 was successfully processed on 26 March 2025. We’ve now also emailed you official proof from our acquiring bank confirming this, including all relevant transaction details. We recommend that you present this documentation to your bank and request that they escalate the matter internally. The refund was processed back to the same card originally used, and your bank should be able to trace and credit the funds using the details provided. Once a refund is confirmed and processed by the acquiring bank, any delays thereafter are the responsibility of the receiving bank. Please let us know if you need any further assistance in dealing with your bank. Kind regards, Walletdoc Support Team
We understand your frustration. As mentioned previously, the refund of R4,000 was successfully processed on 26 March 2025. We’ve now also emailed you official proof from our acquiring bank confirming this, including all relevant transaction details. We recommend that you present this documentation to your bank and request that they escalate the matter internally. The refund was processed back to the same card originally used, and your bank should be able to trace and credit the funds using the details provided. Once a refund is confirmed and processed by the acquiring bank, any delays thereafter are the responsibility of the receiving bank. Please let us know if you need any further assistance in dealing with your bank. Kind regards, Walletdoc Support Team