***** - ****** money paid to RCS
Don't use this APP to manage your bills and payments.
1) Payments made via this APP are not received by the supplier. 2) They DO NOT respond to email support queries, at all.
AVOID AVOID AVOID
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walletdoc's replyOfficial
03 Jun 2019, 15:03Dear Raymond,
We apologise that there was no response from our support on your initial email cc'ed to us. I do understand that our support team rep**** to the email you sent on the 16th of Jan and also called you . Your issue was subsequently resolved in Jan. I believe there was an issue with the EasyPay number which caused the supplier to allocate the payment to the wrong account. This was subsequently rectified by the supplier after chatting to our support team.
Although your initial email was not directly addressed to us, our team should have assessed the details of your query and rep**** to you. We apologise for the inconvenience this caused you.
We apologise that there was no response from our support on your initial email cc'ed to us. I do understand that our support team rep**** to the email you sent on the 16th of Jan and also called you . Your issue was subsequently resolved in Jan. I believe there was an issue with the EasyPay number which caused the supplier to allocate the payment to the wrong account. This was subsequently rectified by the supplier after chatting to our support team.
Although your initial email was not directly addressed to us, our team should have assessed the details of your query and rep**** to you. We apologise for the inconvenience this caused you.
walletdoc's reply03 Jun 2019, 15:03
Official
Dear Raymond,
We apologise that there was no response from our support on your initial email cc'ed to us. I do understand that our support team rep**** to the email you sent on the 16th of Jan and also called you . Your issue was subsequently resolved in Jan. I believe there was an issue with the EasyPay number which caused the supplier to allocate the payment to the wrong account. This was subsequently rectified by the supplier after chatting to our support team.
Although your initial email was not directly addressed to us, our team should have assessed the details of your query and rep**** to you. We apologise for the inconvenience this caused you.
We apologise that there was no response from our support on your initial email cc'ed to us. I do understand that our support team rep**** to the email you sent on the 16th of Jan and also called you . Your issue was subsequently resolved in Jan. I believe there was an issue with the EasyPay number which caused the supplier to allocate the payment to the wrong account. This was subsequently rectified by the supplier after chatting to our support team.
Although your initial email was not directly addressed to us, our team should have assessed the details of your query and rep**** to you. We apologise for the inconvenience this caused you.