Poor Customer Service

I recently had a disappointing experience with Wallet Junkie and feel compelled to share my frustrations. The lack of customer service, communication, and empty promises I encountered during my order have left me appalled.

I placed an order for a wallet on June 23rd, eagerly awaiting its arrival. However, as the days passed, I noticed no movement on the order and became increasingly concerned. In an attempt to gain some clarity, I contacted the company on June 26th, only to find no information available regarding my order.

To their credit, I did receive an email on the same day apologising for the delay and explaining that the specific colour I had chosen was out of stock. They offered me the option to select an alternative colour, which I agreed to. They assured me that the new wallet would be delivered by June 30th.

On June 29th, seeing no progress on the tracking order, I reached out again to follow up. Unfortunately, I received no response from Wallet Junkie, leaving me feeling ignored and frustrated. Realising that I needed to change the shipping address due to nobody being home for the rest of the week, I sent another email on July 3rd. It was only then that someone else rep****, and finally, on July 5th, everything seemed to be in order.

According to Wallet Junkie's website, they claim to deliver within 3-5 working days. However, my experience has been a nightmare, far exceeding their estimated delivery time. If I had the option to rate them, I would give them a negative one star.

Overall, I am deeply disappointed with Wallet Junkie's customer service, lack of communication, and the delays in my order. It is clear that they fell short of their promises, leaving me frustrated and dissatisfied. I would caution others to consider these issues before making a purchase from Wallet Junkie.