Walkslife, Misleading customers

On 30 April 2022, I purchased a pair of shoes for my daughters birthday on 29th May, I paid for VIP shipping to ensure the shoes would arrive in time, however I have requested tracking from Walkslife and all they come back to me with is a plea for more patience as per the below. "Hi John, Thank you so much for your email informing us about the delay. I truly apologize for this. We were not able to get the estimated delivery date because we have no control over it. We are in touch with the logistics and we have given them the necessary notes regarding the delays. Thank you for your kind understanding and we really appreciate your patience". Having paid for what they call "VIP Shipping" and then being told they have no control, I believe I have been seriously mislead by this company in terms of paying extra money for this service.