Great support and service for an awesome product

I recently purchased a WalkingPad through takealot to help me with a medical condition whereby my bones are very weak and therefore break easily. I am too young for medication so the doctor has told me to do weight-bearing exercises to help me strengthen my bones and prevent further fractures. Upon receiving my WalkingPad R2 Pro, I realised (and my doctor confirmed this) that the structure is not supportive enough for me in the condition I currently am in. I returned the item and takealot has refused to refund me or give me back the treadmill so that I can try and sell it privately. Somebody advised me to contact WalkingPad directly. I had the pleasure of speaking to a lady named Yolandrie. She was really understanding and told me with my medical condition, she understands why I couldn't keep the treadmill and she has undertaken to approach takealot and ask them to refund me. I was totally blown away by her kindness and understanding and I just wanted it acknowledged. Yolandrie is an asset to any team. If she gets takealot to cooperate, I will be immensely grateful, if not, she will put pressure on them to return my walker.